VOC Market Research Lead (all genders)
On-site · Berlin, State of Berlin, Germany
Berlin, State of Berlin, GermanyOn-siteFull TimeSenior LevelNot SpecifiedInvestment BankingEnterprise
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Enterprise
Industry
Investment Banking
Job Summary
Lead and develop the Voice of Customer Germany program within JPMorgan Chase, designing surveys (CSAT, NPS), creating dashboards, and delivering actionable insights to drive improvements across key German journeys. Collaborate with Operations, Customer Servicing, Analytics, DCE, Product teams; maintain governance; leverage platforms like Qualtrics or Medallia; require excellent German and English; regulated environment experience.
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