VMI Representative
$56,160–$56,160 year
On-siteChatsworth, California, United States
Job Summary
Own end-to-end VMI program execution for assigned customers, ensuring material availability, on-time delivery, and contract compliance. Monitor and manage inventory levels to prevent stockouts, excess inventory, and supply chain disruptions while acting as the single point of accountability for operational performance. Analyze demand signals and usage trends to drive replenishment strategies, min/max adjustments, and forecast accuracy improvements. Identify and resolve supply chain issues including late deliveries, allocation shortages, quality holds, and inventory discrepancies by partnering with Purchasing, Warehouse, Quality, and Accounts Receivable teams. Serve as the primary operational contact for the customer, leading Quarterly Business Reviews and maintaining strong relationships while holding accountability for performance. Support contract implementation and ongoing compliance by ensuring pricing, terms, and service levels are executed correctly in ERP systems. Utilize ERP systems and customer portals to monitor order status, track inventory levels, and manage replenishment activity. Build and analyze reports using Excel to identify trends, highlight risks, and support decision-making. Ensure data accuracy across systems and monitor and support resolution of Accounts Receivable issues to prevent credit holds. Maintain 98%+ on-time delivery performance and zero critical stockouts for managed VMI programs.
Required Qualifications
- High school diploma or equivalent
- 1-2 years prior experience in Customer Service
- Extensive experience with the implementation of corrective action programs
- 3+ years of aerospace fastener experience
- Expert understanding of Supply Chain Management
- Demonstrated knowledge and ability to balance priorities
- Previous ERP/CRM system knowledge
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Excellent verbal and written communication skills
- Excellent analytical and quantitative skills
- Ability to effectively communicate with people at all levels and from various backgrounds
- Ability to work independently and as a member of various teams and committees
- Advanced organizational skills
- Strong organizational skills; able to manage priorities and workflow
- Expert attention to detail skills with an error-free work product
- Intermediate level on Excel skills
- Ability to operate in a fast-paced, high-accountability supply chain environment
- Frequent interaction with customers, internal teams, and suppliers
- Ability to analyze large datasets and make real-time decisions impacting operations
- High level of accountability for customer satisfaction and operational performance
- Ability to work in both office and warehouse/customer environments as needed
- Must maintain accuracy and decision-making under pressure and competing priorities
- Occasional travel (up to 10%) to customer sites, including potential international travel
Desired Qualifications
- Some college, AS, BA, BS or BBA degree in: Supply Chain Management or Operations, Logistics, or a quantitative field, i.e., Business, Math, Engineering, Industrial Resources, or Economics or equivalence commiserate experience strongly preferred
- Expert level on Excel highly desired
- 2 years of SAP knowledge highly preferred
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