Vivia Navigator - Full time

Vivia Navigator is an entry to mid-level client-care coordination role serving as the first point of contact for potential clients and community service partners. Responsibilities include guiding individuals and families seeking care services, identifying needs, providing information and support via phone, email, or fax, reviewing documentation to assess care options aligned with requirements and budget, providing cost estimates, coordinating in-home assessments with Team Leads, and offering account management through service initiation. The role emphasizes effective communication, empathy, active listening, and strong problem-solving skills to ensure a positive, professional customer experience. Requires knowledge of Vivia’s services and ability to guide clients to appropriate care solutions. Benefits include health insurance, PTO, flex spending, and discounts. Onsite role located in Honolulu, HI.