Visitor Services Representative I
$39,520–$43,680 year
On-siteLenox, Massachusetts, United States
Job Summary
Greet and register visitors, answer phone calls, and provide orientation to sanctuary guests while monitoring building and grounds. Assist with program registrations, update signage and brochures, and process sales using a cash register and credit card machine. Monitor radio communications and serve as the primary point of contact for emergencies per standing policies. Handle opening and closing procedures, including end-of-day register tallying, and work cooperatively with volunteers and property staff to monitor trail and parking lot conditions. Periodically work outdoors during special events and assist with cleaning and sanitation during peak periods.
Required Qualifications
- At least 18 years of age
- Excellent people skills and enthusiasm for a team working environment
- Organized with strong written and verbal communication skills
- Strong desire to achieve results in meeting sales goals and demonstrated ability to effectively promote goods or services
- Office skills, including computer, copier, scanning, and phone system
- Experience with varied computer software programs (Office 365, Outlook, Word, Excel)
- A demonstrated ability to work well with other staff, volunteers, and community representatives, as well as independently when necessary
- CPR/First Aid Certification or willingness to get certification
- Ability to relate to a diverse range of people and exercise cultural competence and inclusion
- Must successfully complete a CORI and SORI Background Check
- Motor Vehicle Record (if applicable) is required
Desired Qualifications
- Associate's degree or equivalent experience
- Customer Service/Visitor Service experience
- Formal training or other experience in either the natural sciences or education
- CPR/First Aid Certification or willingness to obtain
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