Visitor Services Associate
$37,440–$41,600 year
On-siteChicago, Illinois, United States
Job Summary
Welcome museum visitors, members, donors, and guests in a professional, friendly, and inclusive manner while delivering exceptional customer service through admissions, ticket sales, membership sales, program reservations, and general information. Process transactions using museum ticketing and point-of-sale systems, assist with the arrival and orientation of school and tour groups, and staff coat check areas and in-house reception duties. Provide accurate information regarding exhibitions, amenities, and policies, while guiding patrons during emergencies and offering accessibility accommodations. Transfer calls to departments and support after-hours museum staffing for corporate and institutional events. This role requires availability on weekends, evenings, and holidays, with physical demands including lifting up to 50 pounds.
Required Qualifications
- High school diploma or equivalent.
- One or more years of customer service, hospitality, admissions, retail, guest services, or related experience.
- Experience working with diverse audiences in a public-facing environment.
- Ability to communicate professionally and effectively in person, by telephone, and through electronic communications.
- Experience handling cash and processing financial transactions accurately.
- Ability to learn and use ticketing, point-of-sale, reservation, and related technology systems.
- Ability to work collaboratively as part of a team.
- Ability to work evenings, weekends, holidays, and special events as required.
- Commitment to the mission and values of the Chicago History Museum.
- Demonstrated commitment to providing outstanding customer service and creating positive visitor experiences for diverse audiences
- Strong customer service and interpersonal skills.
- Excellent verbal communication skills.
- Ability to provide accurate information and assistance in a fast-paced public environment.
- Ability to remain professional and courteous when responding to visitor concerns or challenging situations.
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities while maintaining accuracy.
- Ability to learn and effectively use museum technology systems.
- Ability to stand and move throughout the Museum during scheduled shifts.
- Ability to lift and carry up to 20 pounds and push or pull carts or equipment weighing up to 50 pounds.
- Ability to occasionally bend, reach, and move materials related to visitor services operations.
Desired Qualifications
- Bachelor's degree in History, American Studies, Hospitality Management, or Education.
- Previous museum, restaurant, or tourist attraction guest services experience.
- A love of history and storytelling.
- Experience with Audio Visual systems.
- Prior event production support experience.
- Bilingual conversational fluency
- Experience with Altru, Blackbaud, or similar ticketing and CRM systems.
- Experience supporting public programs, tours, or museum events.
- Knowledge of Chicago history, neighborhoods, cultural institutions, and transportation systems.
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