Visitor Experience Event Associate (Fall/Winter Events)
$36,088,000–$36,088,000 year
On-siteGlencoe, Illinois, United States
Job Summary
Serve as a Visitor Experience associate at designated points along the outdoor event route, supporting admission processes, ticket scanning, path monitoring, and safety. Efficiently handle tasks such as ticket redemption, crowd management, and general inquiries including path wayfinding. Assist in day-to-day operational procedures, including daily setup and removal of event equipment like stanchions, signs, and sandbags. Monitor path conditions to ensure safe visitor passage and maintain the cleanliness of each area. Work independently for long periods in outdoor settings with variable weather, standing, walking, and occasionally lifting items up to 30 pounds. This seasonal role supports the Chicago Botanic Garden's mission to cultivate the power of plants during fall and winter events from October through January 2026-2027.
Required Qualifications
- Minimum of one year's experience in sales and customer service
- Ability to interact positively with all customers including members, donors, potential donors, and coworkers in a professional and friendly manner
- Proficiency in communicating with the Visitor Experience managers, supervisors, and coworkers using Garden-provided radios
- Availability to work at least ten evening shifts on both weekdays and weekends from October 7 through 25, 2026, for Night of 1,000 Jack-o'-Lanterns
- Ability to use the Makeshift scheduling app to access work schedules and check work-related email during scheduled work hours for important announcements and updates
- Proficiency in Microsoft Office
- The ability to handle cash and credit card transactions/receipts with integrity
- Occasional lifting, pushing, or pulling of items up to 30 pounds
Desired Qualifications
- Database software experience - Galaxy preferred
- Secondary language proficiency
- Advanced degrees
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