VisionLink Support Specialist
$31,200,000–$41,600,000 year
On-siteHouston, Texas, United States
Job Summary
VisionLink Support Specialist at Mustang Cat focuses on supporting, optimizing, and expanding VisionLink across the dealership’s customer base. Responsible for frontline telematics support, customer onboarding, training, and performance monitoring to deliver actionable insights from connected assets that improve uptime and reduce operating costs. Responsibilities include guiding account setup and dashboard configuration, troubleshooting telematics hardware and connectivity, coordinating with Caterpillar technical support, leading customer onboarding sessions (virtual or in-person), creating quick-reference guides, training internal teams, and supporting telematics-driven initiatives and reporting for leadership.
Required Qualifications
- Experience in data analytics, data science, or a related analytical role
- Strong ability to collect, interpret, and analyze data from multiple sources
- Proficiency with Microsoft Office and database systems
- Excellent written and verbal communication skills
- Ability to work collaboratively across teams and departments
- Strong attention to detail with effective organization and time management skills
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