Vision Clinic - Patient Services Representative

Greet patients professionally, answer phone calls, and manage appointment scheduling while facilitating communication between patients, clinical staff, and administrative teams. Verify insurance, obtain pre-authorizations, and process check-ins and check-outs by preparing charts, posting payments, and filing clean claims within the EHR. Respond to inquiries regarding billing, procedures, and policies, monitor patient flow to communicate delays, and perform end-of-day tasks including cash drawer balancing and report submissions. Maintain a safe, clean office environment and execute other duties as directed by office management.