Vision Clinic - Optometric Patient Services Representative

Greet patients professionally, answer phone calls, and manage appointment scheduling while triaging inquiries about billing, procedures, and services. Verify insurance, obtain pre-authorizations, and process check-ins and check-outs by preparing charts, posting payments, filing clean claims, and entering data into the EHR. Monitor patient flow to communicate delays and perform end-of-day tasks such as balancing cash drawers, processing deposits, and submitting reports. Maintain a safe, clean office environment and assist in patient communications with clinical and administrative staff.