Vision Clinic Appointment Scheduler - Call Center (Full-time, On-site)
On-siteFort Wayne, Indiana, United States or Maumee, Ohio, United States
Fort Wayne, Indiana, United States or Maumee, Ohio, United StatesOn-siteFull TimeHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Greet patients professionally, manage phone communications, and follow up on missed or cancelled appointments to triage needs and schedule appropriately. Educate patients on their appointments and insurance eligibility while collecting and entering accurate demographic data into the electronic health record. Support exam staff by recognizing the exam process and recording details accurately, then optimize schedules to help the practice run efficiently. Maintain a high standard of service and quality care with every patient interaction in this call center/medical office environment.
Required Qualifications
- High school diploma or equivalent
- Excellent communication skills in person, by phone, and in writing
- Strong organizational skills and attention to detail
- Dependable, self-motivated, proactive, and adaptable in a fast-paced environment
- Sedentary work, primarily sitting
- Requires talking, hearing, and visual acuity to ensure accuracy and thoroughness
Desired Qualifications
- Previous medical office experience
- Proficient with EHR and optometric medical terminology
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