Virtual Teller - Westchase District
$31,200–$31,200 year
On-siteHouston, Texas, United States
Job Summary
Respond to member and potential member needs via Interactive Teller Machine, performing transactions such as cash and check deposits, withdrawals, transfers, and loan payments. Inform and educate members on credit union products and services while answering inquiries about account information. Provide referrals for new accounts, lending, and insurance, directing members to Relationship Specialists as needed. Comply with all company policies, laws, and regulations including the Bank Secret Act and Patriot Act. Perform duties as assigned by manager in a professional office environment, working weekends and extended hours when required.
Required Qualifications
- A minimum of one year up to three years of similar or related experience, including preparatory experience
- Experience in retail sales environment requiring excellent customer service and sales skills
- A high school degree or equivalent
- Courtesy and tact
- Ability to communicate, verbally, through video, and in writing, in a professional manner when dealing with employees and members
- Ability to cross-sell products/services and meet referral goals in a fast-paced environment
- Must be capable of climbing / descending stairs in emergency situation
- Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator
- Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary
- Must be able to work extended hours whenever required or requested by management
- Must be capable of regular, reliable and timely attendance
- Must be able to work weekends
- Occasional work before or after regular business hours
- Must be able to perform job functions independently or with limited supervision
- Must be able to read and carry out various written instructions and follow oral instructions
- Must be able to speak clearly and deliver information in a logical and understandable sequence
- Must be able to deal calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization
- Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace
- Must be able to effectively handle multiple, simultaneous, and changing priorities
- Must be capable of exercising highest level of discretion on both internal and external confidential matters
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