Virtual Service Coordinator

Answer incoming support calls in a friendly, professional manner, accurately documenting client issues through targeted questioning. Create, update, and manage tickets in Autotask, categorizing and prioritizing them according to company procedures before routing to the appropriate queue or team member. Monitor the support inbox and open tickets to ensure timely follow-up, while assisting with other administrative tasks as needed. This part-time role involves direct client interaction where you provide services and address client-related matters independently, with all payments handled directly by the client.