Virtual Medical Receptionist (Optometry / Ophthalmology)
RemotePhilippines
Job Summary
Manage patient calls, text messages, and email inquiries via the Weave platform while verifying vision and medical insurance eligibility, copays, and deductibles before appointments. Schedule, confirm, and reschedule eye care appointments, updating patient files in RevolutionEHR and handling incoming medical faxes. Maintain clean, up-to-date patient records and coordinate with on-site staff to ensure smooth clinic workflows. Requires full-time 40-hour schedule with fixed weekend availability (Saturday and Sunday) and a quiet, HIPAA-compliant home office. Ideal for candidates with 2+ years in medical front office roles, strong English communication skills, and experience with RevolutionEHR and Weave.
Required Qualifications
- Minimum 2+ years of experience working as a Medical Receptionist, Front Desk Coordinator, or Medical Administrative Assistant
- Proven success managing high-volume call traffic, multi-channel messages, and multi-provider appointment calendars
- Hands-on experience verifying patient benefits, copays, and deductibles for both medical and vision insurance
- Flawless spoken and written English skills with a warm, patient-focused demeanor
- Full availability to work the required fixed weekend shifts (Saturday & Sunday) as outlined in the schedule
- A quiet, private, HIPAA-compliant home office with high-speed internet, a secure computer, and a clear headset
Desired Qualifications
- Direct administrative experience within an Optometry, Ophthalmology, or Eyewear/Vision Care clinic
- Direct experience navigating RevolutionEHR and the Weave communication platform
- Hands-on experience with major vision payers (e.g., VSP, EyeMed, Davis Vision, Spectera)
- Professional fluency in Spanish (spoken and written) alongside fluent English
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.