Virtual Dental Front Office Receptionist Bilingual
RemoteUnited States
Job Summary
Manage recall lists and proactively schedule patients for preventive and follow-up appointments. Schedule, reschedule, and confirm patient appointments while answering inbound calls and assisting with AI receptionist overflow. Perform dental insurance verification, follow up on treatment plans, and contact no-shows to maintain accurate patient records. Collaborate with multiple providers to ensure efficient scheduling and patient flow. This full-time contractor role includes comprehensive training, direct supervision, and a Monday through Friday schedule from 10 AM to 7 PM PST. The position supports a busy, multi-provider dental practice with a focus on exceptional customer service.
Required Qualifications
- 3–4 years of recent experience working in the front office of a U.S. dental practice
- Bilingual English and Spanish (spoken and written)
- Patient scheduling
- Recall management
- Dental insurance verification
- Treatment follow-up
- No-show management
- General patient coordination
- Ability to multitask in a fast-paced environment
- Excellent verbal and written communication skills
- Strong customer service and organizational skills
- Comfortable learning new processes and taking on additional responsibilities
- Dedicated, quiet home office suitable for HIPAA-compliant work
- Reliable high-speed internet connection
- Computer capable of running multiple applications simultaneously
- Quality USB headset with microphone
- Backup power and/or internet solution
Desired Qualifications
- Experience using EagleSoft EMR
- Experience using the Weave phone system
- Experience supporting a multi-provider dental practice
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