Virtual Customer Service Representative
$35,360–$35,360 year
RemoteUnited States
Job Summary
Respond to customer calls regarding benefits packages, including 401K, health insurance, and payroll inquiries. Assist with website navigation, benefit enrollment, and product questions while documenting interactions and transferring data into the client system. Process transactions such as health enrollments, tax updates, and retirement elections through independent research to determine the best resolution. This fully remote, 8-hour full-time role requires a Windows desktop or laptop with a wired USB headset, active webcam, and second monitor. You must commit to 100% attendance during paid online training and pass a background check. Benefits eligibility begins after 60 days.
Required Qualifications
- High school diploma or equivalent
- At least 1 year of call center experience OR 2 years of customer service experience
- Strong computer navigation and organizational skills
- Commit to attending 100% of online training with no missed time
- Ability to complete and pass a background check
- Desktop or laptop computer (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
- Windows 10 operating system (Mac Computers are not compatible)
- i4 or greater processor (Ryzen Series 4 or greater is also compatible)
- 8GB or better RAM
- 256 SSD or better Hard Drive
- All peripherals must be wired
- Reliable high-speed internet with 20MB download minimum and 10MB upload minimum
- SL, Cable, Fiber ONLY internet service (no Wi-Fi or satellite-based service) and no VPN services
- Active, functioning webcam
- Second monitor/screen
- Wired USB headset with built-in microphone and noise cancellation
- Plantronics 3310 or 3320 headset (must be one of these)
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