Virtual Customer Service (Entry Level)
RemoteUnited States
United StatesRemoteFull TimeEntry LevelSmall
Full TimeEntry LevelSmall
Job Summary
Respond to customer inquiries via phone, email, and chat while addressing concerns and updating account records. Handle complaints professionally, escalate issues to appropriate departments, and collaborate with team members to ensure seamless experiences. Meet and exceed service goals by continuously improving processes to boost efficiency and satisfaction. This entry-level role supports the NextGen Real Estate team's mission to deliver exceptional service in a fast-paced environment.
Required Qualifications
- High school diploma or equivalent
- Excellent communication skills, both written and verbal
- Strong problem-solving and decision-making abilities
- Ability to multitask and manage time effectively
- Proficient in Microsoft Office and other basic computer skills
- Must be able to work independently and in a team environment
- Comfortable working in a fast-paced and constantly changing environment
Desired Qualifications
- college degree
- Experience with customer relationship management (CRM) software
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