Virtual Customer Engagement Specialist
$47,840–$54,995 year
On-siteMiami, Florida, United States or Houston, Texas, United States
Job Summary
Deliver accurate product information, features, benefits, and recommended utilization to healthcare professionals via phone. Listen actively to caller needs while navigating the CRM to provide complete, real-time support. Convey complex product details in an educated, reassuring manner and apply coaching feedback to improve performance. Handle multiple tasks by balancing listening skills with accurate data entry. Achieve sales forecasts and drive product adoption among specialty healthcare providers. Requires minimum two years of B2B sales experience and one year of inside sales experience. Base pay ranges from $23.00 to $26.44 per hour.
Required Qualifications
- Minimum 2 years of business to business (BTB) sales experience
- Minimum 1 year of inside sales experience
- Pharmaceutical or Medical Device Experience
- Exceptional verbal and written communication skills
- Action Oriented
- Drive for Results
- Sales Persuasion
- Dedication
- Perseverance
- Ingenuity
- Adaptability
- Ability to deliver accurate product information, feature/benefits and recommended utilization to Healthcare Professionals by phone
- Ability to understand and convey complex product-related information in an educated, reassuring, and professional manner while in a real-time environment
- Ability to accept and quickly apply coaching and feedback to improve individual performance and customer experience
- Ability to handle multiple tasks such as actively listening to our caller's need while navigating our CRM and consistently providing accurate and complete information on the requested topic
- High work ethic, reliable and punctual in reporting for scheduled work
- Ability to be flexible as needed to meet the fluctuating business needs
Desired Qualifications
- Minimum 2 years of business to business (BTB) sales experience
- Minimum 1 year of inside sales experience
- Pharmaceutical or Medical Device Experience
- Exceptional verbal and written communication skills
- Action Oriented
- Drive for Results
- Sales Persuasion
- Dedication
- Perseverance
- Ingenuity
- Adaptability
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