Virtual Budtender Representative
$35,360,000–$39,520,000 year
On-siteBerkley, Michigan, United States
Berkley, Michigan, United StatesOn-siteFull Time$35,360,000–$39,520,000 yearSmall
Full TimeSmall
Job Summary
Conduct daily outbound calls to lapsed customers via a custom CRM, listening to their experiences, identifying reasons for churn, and reconnecting with personalized offers. Log every call outcome and track performance through a live scoreboard. Maintain a clean queue while working independently through a structured process to win back customers. This role focuses on genuine relationship-building rather than sales scripts or cold calling. Candidates must have cannabis retail or customer service experience, strong listening skills, and the ability to handle rejection professionally.
Required Qualifications
- Experience in cannabis retail, customer service, or outbound calling
- Comfortable on the phone and able to handle rejection without losing your warmth or professionalism
- Strong listening skills
- Reliable and self-directed
- Detail-oriented when it comes to logging calls and keeping your queue clean
- Prior experience in retail sales, hospitality, or customer service
- Cannabis knowledge
- Confidence in using POS systems
- Excellent communication and interpersonal skills
- A proactive mindset and the ability to work in a fast-paced, team-oriented environment
- Willingness to learn and grow with us
- Must be at least 21 years old
- Must be able to pass a background check
Desired Qualifications
- Ideally more than one of those (cannabis retail, customer service, or outbound calling)
- Experience in cannabis retail, customer service, or outbound calling (implied preference for multiple areas)
- Paid training on our proprietary CRM system and call program
- No prior Salesforce experience required (implied benefit of no prior experience needed)
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