Virtual Branch Sales Assistant Manager
HybridColumbus, Ohio, United States
Job Summary
Conduct weekly team meetings, facilitate call reviews, and coach Virtual Branch Sales Representatives to improve service quality and sales execution. Manage daily operations by assigning work, conducting one-on-ones, and developing action plans for continuous improvement. Handle escalated member calls and complaints, own resolution of concerns, and communicate policy changes within the team. Achieve assigned loan and deposit goals by engaging members and selling Credit Union products while reviewing NPS data to identify service gaps. Complete performance appraisals, required reports, and ensure full compliance with KEMBA policies and industry regulations.
Required Qualifications
- Associates degree in Business or Finance or related education and experience
- 1 to 3 years of related managerial and operations experience
- 3 to 5 years of sales experience
- Ability to operate related computer applications and business equipment
- Thorough knowledge of Credit Union products, services, and policies
- Strong interpersonal and communication skills
- Proven and strong sales ability
- Solid supervisory abilities
- Professional demeanor
- Well organized, can manage multiple priorities and thrive in a fast-paced environment
- Can easily adapt to and lead change
- Strong work ethic and willingness to take on new initiatives
- Occasional standing, walking, and lifting of objects up to 25 pounds
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