Virtual Assistant - Spanish Speaking - On-Site
$50,000–$50,000 year
On-site · Pittsburgh, Pennsylvania, United States
Job Summary
Virtual Assistant for Citizens' Interactive Teller Machine channel in Pittsburgh, providing first-line customer support, processing routine financial transactions, educating customers on digital/self-service options, and making referrals for banking products. Role requires Spanish proficiency, professional interpersonal skills, and adherence to bank policies/regulations while delivering a high-quality customer experience in-person at the branch. 40-hour on-site schedule with opportunities to support customers via video/chat; collaborate with branch team and grow within Citizens.
Required Qualifications
- High School degree or GED
- Prior banking experience
- Proficiency in Spanish
- Strong communication skills
- Comfort with digital technology and video
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