Virtual Assistant - Medical
$9,000–$9,600 year
Remote
Job Summary
Manage Contact Center operations by answering inbound calls, making outbound calls for authorization status, and proactively resolving unique patient or emergency situations. Accurately enter authorization requests and documents into the system while obtaining necessary documentation for referrals. Schedule, reschedule, and cancel patient appointments, then create and complete patient charts by entering data into files and maintaining a comprehensive database of records. This full-time, 45-hour remote role requires a LATAM-based candidate with bilingual Spanish and English skills (C1 level) and medical terminology knowledge. Independent contractors are responsible for their own tax and insurance contributions. Bonuses of 25 USD for attendance and 50 USD for productivity are available.
Required Qualifications
- LATAM-based
- bilingual in Spanish and English
- high level of English proficiency (C1)
- Knowledge of medical terminology and insurances
- 1+ years of experience in Medical Accounts
- Internet speed of 100 MB+
- Own devices (laptop or desktop and headset)
- mature
- highly responsible
- takes pride in their everyday tasks
- can function effectively as part of a team
- able to work independently
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