Virtual Administrative Assistant
RemoteUnited States
Job Summary
Schedule patients across physical therapy, occupational therapy, speech therapy, and behavioral health; manage email correspondence, insurance eligibility, authorizations, and billing submissions. Compile patient data, progress reports, and compliance documentation while maintaining HIPAA standards for all records. Draft professional correspondence, distribute reports, and communicate with insurance representatives and partner organizations. Provide virtual front-office assistance for scheduling, billing inquiries, and telehealth setup troubleshooting. Monitor patient messages through EMR systems, escalate complex issues, and maintain contact directories and credentialing files. Support onboarding for new staff and contractors.
Required Qualifications
- Proven experience as a Virtual Assistant, Administrative Coordinator, or Office Manager within a healthcare setting
- Working knowledge of EMR systems and insurance authorization processes
- Excellent organizational, multitasking, and problem-solving skills
- Strong written and verbal communication abilities with attention to detail
- Proficiency in Microsoft Office, Google Workspace, and virtual communication platforms (Zoom, Teams, etc.)
- Ability to maintain confidentiality and handle sensitive information with discretion
- Self-motivated, dependable, and able to work effectively in a remote, fast-paced environment
Desired Qualifications
- Familiarity with multidisciplinary practices (Medical, PT, OT, SLP, and behavioral health, preferred)
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