VIP Services | VIP Services Coordinator
On-siteMiami Beach, Florida, United States
Job Summary
Oversee and monitor VIP services staff to ensure quality standards, guest satisfaction, and compliance with company policies. Make reservations for room accommodations and restaurants, create and maintain guest personal profiles, and resolve guest concerns while implementing resolutions. Schedule labor force and assign work for efficient equipment and personnel use. Supervise daily activities, interview candidates, recommend hires, and conduct performance evaluations, verbal counseling, and disciplinary actions as needed. Perform concierge duties and other assigned tasks while standing or walking for long periods in alignment with grooming standards.
Required Qualifications
- Well organized and demonstrated strong problem solving skills
- Ability to communicate effectively and establish and maintain effective working relationships with staff
- Standing or walking for long periods of time
- Professional shoes in alignment with the front office/concierge grooming standards
Desired Qualifications
- Previous concierge and VIP services experience
- One year supervisory experience
- Bilingual
- College degree
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