VIP Service Representative
On-siteBengaluru, Karnataka, India
Job Summary
Engage with assigned VIP players via email to provide timely, personalized assistance and support. Maintain a minimum of 120 outbound contacts per day, responding to players who reply to mass campaigns with relevant offers and updates. Gather player feedback and sentiment to share with the VIP Operations Team and game studios, serving as a liaison for bug resolution and concern addressing. Collaborate on retention and reactivation initiatives while maintaining detailed player interaction records in Salesforce. Track and report on engagement metrics, productivity, and player sentiment for assigned accounts. This P2-level role supports overall VIP program objectives within SciPlay's global operations.
Required Qualifications
- 3+ years of experience in customer service, marketing, or player engagement
- Strong written communication skills in English
- Ability to craft professional, engaging, and player-friendly messages
- Ability to manage a high daily outreach volume while maintaining personalized quality
- Customer-focused mindset
- Passion for delivering exceptional player experiences
- Comfortable working independently
- Comfortable working in a collaborative, fast-paced environment
- Initiates outbound email campaigns to engage VIP players
- Build lasting relationships with the VIP Team
Desired Qualifications
- Experience in gaming or social/mobile games
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