VIP Relationship Manager, Poland
RemotePoland
Job Summary
Drive trading volume and maximize Assets Under Management (AUM) in Poland through onboarding and retention of VIP clients, including active traders, high-net-worth individuals, family offices, and prop trading desks. Formulate revenue strategies based on OKX's European product offerings and collaborate with the product team to gather feedback and enhance features. Lead partnership efforts across Europe by identifying suitable partners and executing negotiations to expand reach and revenue streams. Manage relationships with key clients to secure referrals and originate new prospects while overseeing legal and compliance aspects, including regulatory adherence and client KYC/AML processes. Serve as a brand ambassador educating customers on OKX's full value proposition and escalating feedback to improve platform compliance and user experience.
Required Qualifications
- Bachelor's degree in Business, Marketing, Finance, or a related field (or equivalent professional experience in fintech/crypto)
- Fluency in English and Polish
- 5+ years of proven experience in VIP business development and account management within crypto, fintech, trading, or wealth management
- Track record of driving trading volume, AUM growth, and high-value client onboarding/retention in competitive markets like spot, margin, or derivatives trading
- Strong analytical skills to interpret market data, user behavior metrics, and performance dashboards for revenue optimization and product feedback loops
- Deep familiarity with crypto products (e.g., perpetuals, staking, Earn, fiat integrations) and trading platforms
- Exceptional communication, negotiation, and relationship-building abilities
- Goal-oriented mindset with a history of exceeding KPIs in user acquisition, retention, and revenue targets through data-driven strategies
- In-depth understanding of MiCA, MFSA, AML/KYC, EDD, and CEE financial regulations, including cross-border licensing and risk management
- Proven ability to collaborate with legal, product, and ops teams to mitigate compliance risks while enhancing client experiences
Desired Qualifications
- Additional CEE languages (e.g., Russian, Ukrainian) for regional client engagement
- Experience managing VIPs such as HNWI, family offices, proptrading desks
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