VIP Manager
RemoteUnited Kingdom or United States
Job Summary
Own a portfolio of VIP players, building strong, long-term relationships and acting as their primary point of contact. Deliver personalized communication, rewards, and experiences based on individual player needs and behavior. Drive retention and reactivation initiatives by monitoring player activity and identifying opportunities to increase engagement and lifetime value. Handle VIP requests, issues, and escalations with responsiveness, professionalism, and discretion. Work closely with Product and Marketing teams, sharing VIP player feedback and insights to deliver a seamless player experience. Ensure VIP interactions follow responsible gaming principles and relevant regulatory requirements. Continuously look for ways to improve the VIP experience, processes, and overall player journey.
Required Qualifications
- 3+ years of experience in VIP Management, or a similar player-facing role within real-money gaming, skill-based gaming, iGaming, online casino, sports betting, sweepstakes, or fantasy sports
- Strong understanding of VIP player behavior, retention, and engagement, with proven experience managing high-value player relationships and delivering personalized service
- Comfortable working with player data and using insights to guide communication, rewards, and retention initiatives
- Strong problem-solving skills and the ability to handle sensitive or high-priority player issues calmly and professionally
- Strong ownership mindset and ability to work independently in a fast-moving environment
- Excellent written and spoken English, with strong communication and relationship-building skills
- Availability to work primarily in US time zones and occasionally on weekends when needed
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