VIP Host
$50,000–$55,000 year
RemoteArizona, United States or Illinois, United States
Job Summary
Conduct high-value player relationship management by understanding, targeting, and developing relationships with potential high-value players. Execute assigned key VIP sales KPIs while generating incremental gaming revenue through anticipating and responding to player needs. Maintain personalized relationships by monitoring betting behavior, offering timely bonuses and hospitality, and communicating through established channels for new member welcomes and reactivation. Utilize daily reporting and analysis to assist with business decisions and ensure compliance with all applicable regulations. Handle difficult customer interactions professionally and work closely with VIP associates and executives on account upgrades.
Required Qualifications
- 1 - 2 years of gaming experience either online or with a brick and mortar casino
- At least 1 year of experience in a sales related role
- Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management
- Excellent computer skills with an emphasis on Excel
- Excellent communication skills
- telephone etiquette
- Positively affects interactions with customers and employees
- resiliency to deal with difficult customers in all business conditions
- Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation
- Ability to communicate effectively with external contacts and all levels of employees
- The ability to travel and attend on and off property events throughout the United States and Canada
- Will attend high level events designed for our top customers
- Must be able to qualify for licenses and permits required by federal, state and local regulations
- MUST HAVE: Passion for sports, casino and/or sports & casino betting
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