VIP Guest Service Manager (Caesars Palace LV)
On-siteLas Vegas, Nevada, United States
Job Summary
Lead the hotel departments of Front Office and Front Services by example, ensuring no guest need goes unmet and no opportunity to make a visit special is missed. Dive into day-to-day operations while balancing long-term goals, maintaining a high level of guest service from arrival through departure. Manage reservations, recommend Caesars Entertainment experiences, and adjust operations based on feedback to build a dynamic team. Report to Hotel Operations Managers and collaborate to set the tone for the front-of-house experience. Perform duties in accordance with departmental, property, and corporate policies, with regular presence in the lobby and front desk.
Required Qualifications
- Diverse knowledge of rooms division operations
- Willingness to dive into the day-to-day operation
- Ability to balance and manage long-term goals of the hotel
- Natural passion towards action
- Ownership mentality
- Ability to thrive in a fast-paced, multi-task environment
- Ability to thrive in a constantly changing work environment
- Humility
- Ability to work side by side with others
- Ability to take action on feedback to make operations better
- Presence in the lobby
- Presence at the front desk
- Presence in the office
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