VIP French Support
On-siteBelgrade, Central Serbia, Serbia
Belgrade, Central Serbia, SerbiaOn-siteFull TimeSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Assist VIP Managers of French-speaking players by building trust-based relationships, providing tailored solutions, and resolving inquiries quickly to maximize engagement. Act as the primary contact for high-value clients, collaborating with internal teams to deliver an exceptional VIP journey and driving retention. Handle additional tasks assigned by department leadership while maintaining top-level customer experience. Requires native-level French, mandatory iGaming industry experience, and strong analytical skills to interpret KPIs in a target-driven environment.
Required Qualifications
- Native-level French
- excellent command of English (both spoken and written)
- Proven experience in the iGaming / Gambling industry (mandatory)
- Strong interpersonal and relationship-building skills
- Excellent communication skills, both written and verbal
- Ability to understand player needs and deliver tailored solutions
- Good organizational and time-management skills
- Analytical mindset with the ability to interpret data and KPIs
- Confidence in using Microsoft Office and CRM tools
- Ability to work under pressure and deliver results in a target-driven environment
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