VIP Engineering
On-siteSão Paulo, São Paulo, Brazil
EXPIREDSão Paulo, São Paulo, BrazilOn-siteFull TimeBachelors DegreeEnterprise
Full TimeBachelors DegreeEnterprise
Job Summary
Provide high-complexity remote support for the VIP/White-Glove team, particularly when executives are traveling, acting as Level 3 support with technical interfaces across technology areas. Evaluate, test, and validate manufacturer updates and patches in controlled environments before deployment, ensuring security and stability during implementation. Coordinate backup, hardening, and security actions for executive equipment while monitoring device performance to identify improvement opportunities and trigger preventive or corrective measures. Contribute to the continuous evolution of service processes and best practices.
Required Qualifications
- Ensino Superior completo em Tecnologia da Informação ou áreas correlatas
- Vivência com suporte técnico avançado (N2/N3) em ambiente corporativo
- Conhecimento em sistemas operacionais Windows, Microsoft 365 e equipamentos corporativos
- Vivência com troubleshooting avançado de hardware e software
- Conhecimento em gestão de patches, atualizações, backup e hardening de segurança
- Conhecimento com ferramentas de ITSM e gestão de chamados
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