VIP Coordinator
$35,360–$35,360 year
On-siteCripple Creek, Colorado, United States
Job Summary
Develop and sustain relationships with VIP guests while representing the casino professionally at on and off-property events. Coordinate all Player Development functions with the Director of Marketing and assist with issuing comps, organizing events, and general administrative duties. Participate in telemarketing and direct mail campaigns targeting guests for VIP invitations and provide complimentary amenities to guests who attain the necessary level of play. Maintain knowledge of the casino facility and upcoming events to advise guests and employees, ensuring compliance with the Colorado Limited Gaming Act and internal policies. Regular attendance is required during scheduled work hours.
Required Qualifications
- Demonstrated experience working in the casino industry promoting games and focusing on guest satisfaction
- Demonstrated understanding of casino rules and regulations
- Demonstrated experience problem solving, organizing, and prioritizing work
- High school diploma or equivalent
- One (1) or more years of experience in guest services, preferably in the gaming industry
- Ability to apply superior service quality characteristics – courteous, prompt, professional, and confidential
- Ability to use sound judgment, make quick decisions, and deal with difficult guests
- Must be able to apply superior service quality characteristics – courteous, prompt, professional, and confidential
- Ability to use sound judgment, make quick decisions, and deal with difficult guests
- Must have a valid and current State of Colorado Gaming License
- Must be at least twenty-one (21) years of age
- Strong computer skills, including Word and Excel programs
- Synkros system knowledge
- Good organizational skills
- Ability to accurately perform data entry
- Exceptional ability to communicate clearly and calmly
- Regular and reliable attendance
- punctual
- consistently present during their scheduled work hours
Desired Qualifications
- Knowledge of gaming regulations is a plus
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