VIP Client Assistant (Dutch Speaking)
$150,000–$200,000 year
On-siteAmsterdam, North Holland, The Netherlands
Amsterdam, North Holland, The NetherlandsOn-siteFull Time$150,000–$200,000 yearLarge
Full TimeLarge
Job Summary
Serve as the primary contact for VIP clients via phone and email, handling service calls regarding news, margin calls, fee changes, and complex disputes. De-escalate client complaints empathetically, ensure proper reporting for formal grievances, and resolve issues in a fast, effective manner. Manage client relationships through commercial calls and physical events while analyzing client trends, behaviors, and preferences to identify impacts of competitor changes. Liaise with stakeholders on process improvements and maintain up-to-date knowledge of upcoming market shifts.
Required Qualifications
- Relevant experience in customer support, account management, or relationship management
- Fluent in Dutch and English
- Exceptional customer support skills
- An in-depth knowledge of financial products that retail investors use, particularly complex ones like options, futures, and turbos including trading strategies
- A Degree in Finance, Business Management, or Economics
- A strong interest in the financial markets (for applicants with degrees in Hospitality, Law, or Humanities)
Desired Qualifications
- A Degree in Hospitality, Law, or Humanities (if you can demonstrate a strong interest in the financial markets)
- A true team player
- Exceptional communication and networking skills
- A quality-driven mindset aimed at enhancing customer value
- A positive, empathetic, and professional attitude
- A strong ethical framework and integrity
- Problem-solving abilities
- Effective multitasking
- Time management skills
- Sharp analytical thinking
- A hands-on approach
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