VIP Ambassador
On-sitePalm Beach, Florida, United States
Job Summary
Manage VIP arrivals through coordination of pre-arrival and during-stay processes, acting as the primary contact for long-term contracted guests. Maintain guest stay histories by updating profiles in the property system and ensure all VIP setups are executed timely with the Residence Concierge Manager. Direct and collaborate with Guest Experience, Guest Services, Housekeeping, and IRD departments while overseeing the amenity program and vendor relationships to meet five-star standards. Support HR functions including recruiting, orientation, and training, ensuring all training plans are submitted before new employee orientation. Provide guestroom tours, perform front desk duties during high demand, and resolve guest concerns with discretion. Ensure compliance with The Colony standards and attend weekly leadership meetings.
Required Qualifications
- Ability to read, write, speak, and understand the English language to communicate effectively with guests and employees
- Ability to access and accurately input information using a moderately complex computer system, including property management systems
- Knowledge of Microsoft Office, specifically Word and Excel
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