VIP Account Manager – Slovenian Language
On-siteBelgrade, Central Serbia, Serbia
Job Summary
Manage a portfolio of Slovenian-speaking VIP players by building long-term, trust-based relationships and providing tailored solutions to maximize engagement. Proactively contact clients to introduce new offers and bonuses while monitoring activity to identify opportunities and risks. Act as the primary point of contact for inquiries and issues, collaborating with internal teams to resolve problems quickly and prepare regular reports on retention metrics. Contribute to developing strategies for increasing player loyalty and lifetime value within the iGaming industry. Fluent-level Slovenian and English are required, along with 2+ years of experience in VIP account management.
Required Qualifications
- Fluent-level Slovenian
- excellent command of English (both spoken and written)
- Proven experience in the iGaming / Gambling industry (mandatory)
- Minimum 2+ years' experience in a VIP / Account Management role
- Strong interpersonal and relationship-building skills
- Excellent communication skills, both written and verbal
Desired Qualifications
- Ability to understand player needs and deliver tailored solutions
- Good organizational and time-management skills
- Analytical mindset with the ability to interpret data and KPIs
- Confidence in using Microsoft Office and CRM tools
- Ability to work under pressure and deliver results in a target-driven environment
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