VIP Account Manager – Romanian Language
On-siteBelgrade, Central Serbia, Serbia
Job Summary
Manage a portfolio of Romanian-speaking VIP players, ensuring top-level customer experience and driving retention. Build long-term, trust-based relationships with high-value clients by proactively introducing new offers, bonuses, and exclusive promotions. Monitor player activity and trends to identify opportunities and risks, providing tailored solutions and personalized service to maximize engagement. Act as the go-to contact for inquiries and issue resolution, collaborating with internal teams to deliver an exceptional VIP journey. Prepare regular reports on player activity, performance, and retention metrics while contributing to strategies for increasing player loyalty and lifetime value. Handle additional tasks as assigned by the Head or Director of Department. Requires native-level Romanian and iGaming experience.
Required Qualifications
- Native-level Romanian
- excellent command of English (both spoken and written)
- Proven experience in the iGaming / Gambling industry (mandatory)
- Minimum 2+ years' experience in a VIP / Account Management role
- Strong interpersonal and relationship-building skills
- Excellent communication skills, both written and verbal
- Ability to understand player needs and deliver tailored solutions
- Good organizational and time-management skills
- Analytical mindset with the ability to interpret data and KPIs
- Confidence in using Microsoft Office and CRM tools
- Ability to work under pressure and deliver results in a target-driven environment
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