VIP Account Manager
RemoteBrazil
Job Summary
Identify and onboard new VIP clients through prospecting and networking while managing existing relationships to ensure high satisfaction. Execute engagement and retention strategies to increase player loyalty, working with senior members to design incentives, promotions, and personalized offers. Monitor key performance metrics including betting volume, customer acquisition cost, retention rates, and customer lifetime value. Prepare reports on VIP performance and account development while ensuring compliance with responsible gaming policies. This role requires a commercial profile with the ability to create wallets from existing contacts and proficiency in CRM tools. A current wallet or player base is essential for success.
Required Qualifications
- Experience in account management, sales, or customer service
- Experience in the betting or online gaming industry
- Commercial profile with the ability to prospect in other segments and to create wallet from existing contacts
- Strong interpersonal and communication skills
- Ability to work flexible hours when needed
- Previous experience
- A wallet with clients that could be migrated to our base
Desired Qualifications
- A wallet or existing player base
- Basic knowledge of sports betting and online casino market
- Comfortable working with data and reports to understand customer behavior
- Proficiency in MS Office and CRM tools
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