Video Teleconference (VTC) Administrator – Level 2
On-siteQuantico, Maryland, United States
Quantico, Maryland, United StatesOn-siteFull TimeSenior Level
Full TimeSenior Level
Job Summary
Schedule, configure, and manage video teleconference sessions while monitoring active conferences to ensure optimal performance. Troubleshoot VTC, VoIP, and conference room technology issues, providing on-site setup, testing, and operational readiness for endpoints and equipment. Maintain detailed technical documentation and support codec administration, endpoint management, and conference bridge operations within secure DoD and Department of the Navy environments. Collaborate with stakeholders to resolve communications issues and improve service delivery for mission-critical operations.
Required Qualifications
- Active TS/SCI clearance
- Five (5) years of experience supporting enterprise VTC environments
- At least one year of specialized VTC administration experience
- Experience supporting enterprise VTC systems, conference room technologies, and end-user collaboration services
- VTC endpoint configuration and administration
- Codec management
- Conference bridge administration
- Enterprise video conferencing technologies
- Windows Server administration
- Linux operating systems
- VMware virtualization
- TCP/IP networking
- VLANs
- QoS
- Firewall concepts
- VoIP systems and unified communications platforms
- Strong troubleshooting and customer support skills
- Ability to develop and maintain technical documentation
- Ability to obtain and maintain all certifications required for Level 2 support
- Experience working within regulated IT environments and following established operational procedures
- CompTIA Security+ CE
- Cisco Certified Network Associate (CCNA)
- Cisco Collaboration Certification
- Microsoft Teams Rooms Certification
- Microsoft 365 Certification
- Cisco WebEx Administration Certification
- Poly, Cisco, Crestron, or other VTC/AV manufacturer certifications
Desired Qualifications
- Experience supporting DoD, Department of the Navy (DoN), Intelligence Community, or classified environments
- Microsoft Teams
- Microsoft Teams Rooms Administration
- Cisco WebEx
- Cisco WebEx Control Hub
- Cisco Room Series
- Cisco SX/MX/DX Series
- Poly / Polycom solutions
- H.323 Protocol
- SIP Protocol
- Cisco TelePresence Management Suite (TMS) or similar scheduling platforms
- Familiarity with DISA STIG implementation and security hardening requirements
- Experience supporting 24x7 or mission-critical operational environments
- Knowledge of cloud-based collaboration and communications technologies
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