Video Call Onboarding Assistant (m/w/d) im SaaS Scale-up mit Datev / Finanzbuchhaltung Erfahrung - remote

Conduct daily video calls and email support for e-commerce entrepreneurs to resolve accounting issues. Ensure high customer satisfaction through clear and friendly communication while identifying recurring problems to improve solutions. Collaborate closely with the Onboarding Automation Team to maintain service standards. This role requires DATEV experience and fluency in German and English. We are a SaaS scale-up revolutionizing accounting automation for Shopify startups and other businesses, offering a remote-first environment with flexible hours and a coaching budget.