Victim Services Relief Support Worker
$57,928–$57,928 year
HybridVancouver, British Columbia, Canada
Job Summary
Provide emotional support, safety planning, and advocacy to survivors of sexual assault through hospital accompaniment, crisis line calls, and court process preparation. Conduct client intakes, interpret needs for crisis response, and liaise with medical staff and community agencies to ensure wraparound care. Answer the Nationwide crisis line and Salal Sexual Violence Support Centre connect during office hours, while fulfilling on-call duties for Vancouver General Hospital and UBC Urgent Care within 30 minutes of request. Offer referrals to external resources and support survivors in exercising rights regarding police reporting.
Required Qualifications
- Post-secondary diploma (2-3 years) in a relevant field (e.g. Women's/Gender Studies, Psychology, Sociology, Criminology), or equivalent combination of experience and education
- Minimum of 6 months of recent related experience
- Ability to support survivors across Provincial and Territorial jurisdictions
- Willing to take all relevant training for Victim Services provided by Salal Sexual Violence Support Centre
- Satisfactory completion of a criminal record check with vulnerable populations
- Committed to the ongoing development of feminist, anti-oppressive, decolonizing practice
- Knowledge of the social, emotional, health, and justice-related issues encountered by Vancouver/Lower Mainland women, Trans, Gender Diverse, and Two-Spirit survivors
- Able to take initiative and work independently with minimal supervision
- Able to identify problems and demonstrate resourcefulness and creativity in solving them
- Able to set goals, create and implement action plans, monitor progress towards goals and the process and results
- Able to work under pressure and multi-task ensuring deadlines and objectives are met
- Strong communicator (both verbal and written)
- Computer literate with strong organization skills
- Recognizes the risks and vulnerabilities associated with front-line work and takes responsibility for their own mental and physical health through an ongoing commitment to personal and professional development
- Champions positive working relationships with a diverse set of colleagues, volunteers and external stakeholders
- Strong listening skills: able to follow direction and encourages open exchange of information and ideas using appropriate communication
- Promotes and contributes to a respectful, open and honest work environment
- Must attend at Hospital within 30 minutes of receiving request
- Casual/On-Call: 64 hour on-call shifts, scheduled monthly and opportunity for occasional 8.75hr shifts Monday-Friday
- Crisis line shifts can be worked remotely with the approval of the program Manager
Desired Qualifications
- Experience using a feminist, anti-oppression, intersectional, decolonizing approach in providing direct services to Two-Spirit, trans, non-binary and women survivors of sexualized violence
- Previous experience in the anti-violence sector is an asset
- Demonstrated success in working effectively with individuals from diverse backgrounds (e.g. cultural, religious, age, sexual orientation, etc.)
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