Vice-President, Retail Strategy & Operations
On-siteMont-Royal, Quebec, Canada
Job Summary
Define retail strategy by selecting markets, store formats, and footprints that drive long-term financial performance. Build and inspire a world-class team by attracting exceptional talent and fostering a customer-obsessed culture. Lead expansion by identifying locations, negotiating leases, overseeing construction, and improving the playbook for successful openings. Ensure every store achieves sales potential through workforce planning, coaching, merchandising, and operational discipline. Build the operating model for scalable growth by improving unit economics, technology, and reporting systems. Partner with Marketing, Digital, Product, Supply Chain, and Finance to integrate retail into the omnichannel strategy.
Required Qualifications
- 15+ years of experience in retail strategy and operations
- experience scaling an emerging or high-growth retail brand from early-stage growth to a multi-market operation
- experience opening dozens of locations across North America
- Experience building a strong retail playbook and operational systems and frameworks that are replicable at scale across multiple locations
- A genuine obsession with customer experience
- Experience owning a retail P&L and driving the economics of a store network
- Leadership experience building and developing retail teams and future leaders across multiple locations
- a hands-on, entrepreneurial mindset suited to a fast-paced, high-growth environment
- Willingness to travel across store locations regularly
Desired Qualifications
- experience opening dozens of locations across North America is a strong asset
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