Vice President, Product Owner of Customer Nervous System (CNS)
$192,900–$289,300 year
HybridNewark, New Jersey, United States
Job Summary
Establish and own the CNS product vision, strategy, roadmap, priorities, and measurable business outcomes. Translate enterprise objectives into clear product priorities, investment decisions, and a multi-year roadmap that balances near-term value creation with long-term enterprise scale. Partner with stakeholders across Distribution, Product, Acquisition, Risk, Service Operations, Customer Experience, corporate functions, Data & AI, Technology, Architecture, Operations, Risk, and Compliance to shape how CNS captures signals, generates intelligence, enables decisions, and learns from outcomes. Define and evolve Prudential's enterprise intelligence layer, transforming signals from across the business into actionable, decision-ready intelligence that can be used consistently across business domains and customer journeys. Define and prioritize specialized AI agents, decisioning workflows, feedback loops, and human-in-the-loop processes that observe signals, identify patterns, generate recommendations, orchestrate actions, and improve through continuous learning. Own product discovery by developing a deep understanding of stakeholder needs, validating demand, identifying future decisioning opportunities, and shaping future product investments. Own accountability for product adoption, utilization, value realization, and measurable business outcomes, including methods for measuring the effectiveness of AI-enabled decisions and prioritizing enhancements based on impact. Establish reusable decisioning patterns, product standards, and operating practices that enable CNS to scale consistently across business domains, customer journeys, and enterprise priorities. Drive adoption strategies that embed AI-enabled decisioning into day-to-day business processes and continuously refine priorities to maximize enterprise value. Ensure CNS evolves as a durable enterprise capability rather than a collection of disconnected technologies, pilots, or point solutions. This role is hybrid and requires on-site presence at least 3 days per week.
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, Analytics, Business, or a related field
- Significant experience leading product strategy, product ownership, or product management for enterprise technology, data, analytics, AI, or decisioning capabilities
- Strong understanding of AI-enabled products, data-driven decisioning, enterprise intelligence, business intelligence, and the practical application of AI agents and feedback loops to business outcomes
- Experience defining product roadmaps, managing product backlogs, prioritizing investments, and translating complex business needs into scalable technology capabilities
- Knowledge of agile methodologies, software delivery practices, and the full software development lifecycle, with the ability to partner effectively with engineering, architecture, data science, and delivery teams
- Ability to connect product outcomes to measurable business impact, including adoption, utilization, operational effectiveness, customer and advisor experience, growth opportunities, risk responsiveness, and value realization
- Fluency in Jira, Jira Aling, and the Microsoft Office 365 suite
- Expert knowledge of business concepts, tools, and processes needed to make sound decisions in the context of Prudential's business and enterprise priorities
- Ability to lead through ambiguity, build alignment across diverse stakeholders, and translate a strategic vision into practical execution and durable operating practices
- Excellent problem solving, communication, collaboration, and executive stakeholder management skills
- Ability to learn new skills and knowledge on an ongoing basis through self-initiative, curiosity, and a continuous focus on emerging AI capabilities and enterprise technology trends
- Expertise with several of the following: Effective Communication, Decision-Making & Critical Thinking, Interpersonal Relationships, Financial/Business Acumen, Analytical Thinking, Agile Methodologies
- On-site presence on a reoccurring weekly basis at least 3 days per week
- Location: Newark, NJ
Desired Qualifications
- Advanced degree or equivalent experience
- Experience scaling enterprise products across multiple business domains, establishing reusable product patterns, and driving adoption of AI-enabled capabilities in complex, highly regulated environments
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