Vice President, Product Manager - Digital Authentication - Trust & Security
On-siteJersey City, New Jersey, United States
Job Summary
Manage and evolve existing authentication features to improve customer experience and security outcomes while leading discovery activities including problem definition, customer insights, and hypothesis-driven analysis. Define product requirements by writing epics, partnering on user stories, and setting clear acceptance criteria to drive delivery, transparency, and continuous improvement. Represent the customer perspective to translate needs into product decisions and roadmap contributions, partnering with legal, risk, operations, design, data, and technology teams to align on priorities. Support testing, pilot launches, user experience validation, and backlog refinement to ensure readiness, while coordinating dependencies across internal teams for timely delivery. Drive improvements to operational policies, process flows, procedures, tools, and customer messaging to demonstrate measurable product impact.
Required Qualifications
- 5+ years of business analysis and/or product management delivery experience
- Bachelor's degree or equivalent practical experience
- Demonstrated analytical problem-solving skills with the ability to structure ambiguous problems
- Experience working with distributed agile scrum teams
- Working knowledge of agile principles and product delivery practices
- Proficiency using agile delivery and documentation tools (for example, Jira and Confluence)
- Experience managing a product backlog, prioritization, and cross-team dependencies
- Strong communication and presentation skills, including the ability to influence stakeholders
- Strong organizational and time management skills across multiple concurrent initiatives
- Applicants must be authorized to work for any employer in the US
Desired Qualifications
- Experience delivering authentication and identity capabilities (for example, multi-factor authentication, passkeys, device trust, or biometrics)
- Experience supporting account takeover prevention and secure customer verification journeys
- Experience improving one-time passcode delivery, reliability, and customer experience
- Familiarity with secure access patterns such as password reset, login protection, and caller verification controls
- Agile or Scrum certification
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