Vice President of Operations
$250,000–$275,000 year
On-siteColorado Springs, Colorado, United States
Job Summary
Drive portfolio operations and customer experience by owning the aggregate P&L, managing operational metrics, and ensuring consistent standards across all classified facilities. Lead and develop Site Leads through hiring, performance management, and mentorship while establishing the operating model that scales without micromanagement. Serve as the senior operational client to IT, Security, Finance, and Growth teams, resolving conflicts and enforcing governance to align matrixed functions with site outcomes. Represent Nooks externally with defense partners and industry forums to build credibility and advance the CIaaS category. Ensure strict adherence to security policies and site safety protocols while maintaining a culture of hospitality and customer-centric service.
Required Qualifications
- 10+ years of operations leadership, including multi-site or portfolio-level operational accountability
- Direct experience operating in classified or defense environments
- Practical command of ICD 705 and NISPOM
- A track record managing senior operational leaders — managing managers, not only individual contributors
- Demonstrated P&L ownership and the judgment to translate operational decisions into financial outcomes
- A U.S. government Top Secret/SCI clearance, or the ability to obtain and maintain one
- Experience standing up or scaling a multi-site operating model in a high-growth or venture-backed company
- Fluency operating in a matrixed environment where functional teams are governed centrally and coordinated at the site
- Eligibility to work in the United States
- U.S. citizenship
- Eligibility for and commitment to obtaining and maintaining a U.S. government security clearance
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