Vice President of Customer Growth
RemoteChicago, Illinois, United States
Job Summary
Vice President of Customer Growth at PatientIQ responsible for leading a revenue-generating commercial function, owning net revenue retention (NRR), expansion ARR, and the strategic account program across the full customer base. Builds a CS-as-revenue operating model, leads three teams (CS Enterprise, CS Specialty Practice, Outcomes Research & Registries), and carries a personal expansion quota while aiming to grow NRR to 120%+ by expanding relationships with health systems, specialty practices, and related stakeholders. Oversees the Strategic Account Program for named accounts, designs playbooks and tooling for growth, partners with Provider Sales, and guides capacity planning and headcount. Requires 8+ years in customer success or commercial CS leadership in B2B SaaS/health tech, proven expansion success, experience in health systems/clinical tech account management, leadership of large teams, HubSpot CRM fluency, and ability to travel up to 50%.
Required Qualifications
- 8+ years in Customer Success, Account Management, or commercial CS leadership in B2B SaaS or health technology.
- Proven track record carrying and exceeding expansion quota — you have personally owned NRR targets, not just supported them.
- Experience building CS-as-revenue models: CSM incentive design, expansion playbooks, and tech-touch at scale.
- Health system or clinical technology account management experience — you understand how health systems buy, renew, and expand.
- Led teams of 10+ including CS Directors or senior individual contributors.
- Demonstrated ability to grow NRR from 120%+ in a prior role.
- Dual-track model experience: Enterprise and Specialty simultaneously, with differentiated service approaches.
- HubSpot CRM fluency; data-driven approach to account health and expansion forecasting.
- Ability to travel up to 50%
- Benefits
- PatientIQ was recently selected as one of the top 50 "Best Small Companies to Work For in Chicago" and we pride ourselves on our team culture and shared passion for working together to solve meaningful problems in health care to improve patient lives. Check out a few of our benefits below:
- Great Benefits - top-notch health, dental, and vision insurance. Additional perks available, including 401K.
- We are Mission Driven - our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
- True Idea Meritocracy - great ideas win out. We encourage all team members to challenge the status quo because our mission demands this.
- Flexible Time Off - we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
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