VICE PRESIDENT, HOSPITALITY & COMMERCIAL OUTLETS
On-siteKennett Square, Pennsylvania, United States
Job Summary
Lead Longwood's earned-revenue portfolio across food and beverage, retail, events, floristry, and third-party partnerships, overseeing a $37M annual revenue stream. Drive revenue growth and operational excellence while managing the food and beverage provider, Retail Garden Shop, and e-commerce strategy. Oversee event and floristry sales, evaluate guest feedback and visitation trends, and support the Granogue hospitality plan development. Own portfolio financial performance through budget management, forecasting, and margin optimization, while defining and tracking KPIs for revenue and guest satisfaction. Serve as primary liaison for cemetery management and other key third-party relationships. Work evenings, weekends, and holidays as required to support guest experience operations.
Required Qualifications
- A minimum of 10 years of relevant experience
- Progressive senior leadership experience in hospitality, food and beverage, retail, facility rentals, lodging, or multi-unit commercial operations in complex guest-facing environments
- Demonstrated success leading multi-unit operations and managing diverse revenue streams, including food and beverage, retail, e-commerce, facility rentals, and varied hospitality formats such as cafés, concessions, catering, and fine dining
- Experience managing third-party operators and driving retail and e-commerce growth through strong commercial strategy, merchandising, pricing, inventory discipline, and performance oversight
- Strong financial acumen with experience managing P&Ls, budgets, forecasting, and performance metrics
- Ability to connect guest experience with commercial performance across multiple touchpoints
- Strategic and collaborative leader with experience influencing cross-functional teams and developing innovative concepts while maintaining operational discipline
- Proven leadership experience developing high-performing teams and fostering inclusive, mission-driven work environments
- Ability to work evenings, weekends, and holidays as required to support hospitality and guest experience operations
Desired Qualifications
- A bachelor's degree is preferred but not required
- Passion for mission-driven organizations, with an appreciation for gardens, horticulture, arts, and education
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