Vice President, Deposit Operations
On-siteTokyo, Tokyo, Japan
Job Summary
Oversee end-to-end deposit processing operations, managing account opening, maintenance, and customer information systems while enforcing signature controls and mandate authorization. Lead first-line-of-defense risk ownership, driving incident management, root cause analysis, and adherence to anti-money laundering, know your customer, and data privacy regulations. Manage workforce planning, coach staff, and foster high performance through continuous training and succession planning. Identify process inefficiencies to drive simplification and standardization before automation, leading Kaizen initiatives and system implementations for operational migration. Guide teams through organizational and technological transformation while maintaining strong credit ratings and seamless access to Asia Pacific banking services.
Required Qualifications
- Deposit Operations Expertise
- Account opening and maintenance
- Customer information management (CIF)
- Signature and mandate controls
- Deposit products and services
- Transaction processing and authorization controls
- Custody and document management
- Ability to oversee end-to-end deposit processing operations
- Strong Leadership Skills
- Department Management
- Drive service excellence and operational efficiency
- Coach and develop managers and staff
- Manage workforce planning and capacity requirements
- Foster engagement, accountability and high performance
- Drive training, competency development and succession planning
- Risk Management & Internal Controls
- Maintain strong first-line-of-defense ownership
- Lead incident management and root cause analysis
- Good knowledge of statutory requirements and/or related rules on Anti-Money Laundering / Countering the Financing of Terrorism requirements
- Know Your Customer / Customer Due Diligence standards
- Deposit-related regulations
- Data privacy requirements
- Operational Excellence & Process Improvement
- Identify process inefficiencies and drive simplification
- Promote standardization before automation
- Lead Kaizen and continuous improvement initiatives
Desired Qualifications
- Transformation & Change Management
- Lead system implementations/enhancements and operational migration
- Manage readiness for digital tools and process changes
- Guide teams through organizational and technological transformation
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