Vice President, Customer Success
$180,000–$185,000 year
RemoteUnited States
Job Summary
Vice President of Customer Success for Sailthru within Publisher Cloud; lead strategy and execution for enterprise customer success; own retention, expansion, Net Revenue Retention, NPS, and advocacy; manage a portfolio of enterprise customers; lead a team of Customer Success Managers; drive lifecycle marketing, email engagement, personalization, and omnichannel engagement; collaborate with Sales, Product, Operations, and Support; require 10–15 years in CS/Account Management; 5+ years leading CS teams; University degree; strong executive presence; experience in email marketing, segmentation, personalization, and revenue outcomes.
Required Qualifications
- 10–15 years of experience in Customer Success, Account Management, Professional Services, or related client leadership roles
- 5+ years leading Customer Success or account teams in SaaS, marketing technology, or digital marketing environments
- University degree in Business, Communications, Marketing, Computer Science or relevant field
- Proven track record of driving retention, expansion, and Net Revenue Retention in enterprise accounts
- Strong executive presence with experience managing senior client relationships
- Demonstrated ability to lead teams focused on commercial and customer outcomes
- Strong financial acumen, forecasting, and business performance management experience
- Excellent communication, leadership, and organizational skills
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