Vice President, Customer Success
$750,000–$750,000 year
HybridChicago, Illinois, United States
Job Summary
Build and expand executive-level relationships with senior decision makers at top global brands while leading a portfolio of client accounts generating $3.5M+ in annual revenue. Develop actionable account plans, maintain a robust proposal pipeline exceeding $750K, and forecast revenue with precision across weekly, monthly, quarterly, and annual cycles. Mentor and manage teams to deliver best-in-class, behavioral insights across multiple solutions and contribute to corporate KPIs and strategic initiatives. Establish an industry presence as a recognized voice in shopper and packaging insights. Work within a hybrid model (3 days in-office) with unlimited PTO and performance-based incentives.
Required Qualifications
- 9+ years of experience in market research with proven success driving revenue growth
- Strong leadership skills with a track record of mentoring and developing high-performing teams
- A commercial mindset with experience delivering growth across multiple research methodologies and solutions
- Excellent communication, storytelling, and relationship-building abilities
- A strategic, creative thinker with natural curiosity and comfort navigating in fast-paced environments
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