Vice President, Customer Connections
HybridLincoln, Nebraska, United States
Job Summary
Lead and manage Customer Connections department leaders to high performance, establishing criteria for selecting, developing, and retaining exceptional talent while fostering a culture of accountability and continuous learning. Drive department operations by ensuring effective delivery of customer service across phone, chat, email, and emerging digital channels, utilizing metrics to identify improvement opportunities and prioritize initiatives. Develop and execute the strategic vision and roadmap for omnichannel service delivery, partnering across the organization to strengthen enterprise service capabilities and advance business objectives. This hybrid role in Lincoln, NE, requires three days onsite and may involve work beyond standard hours or travel to industry meetings.
Required Qualifications
- Ten years of progressive leadership experience in call/contact center management or customer service operations
- Bachelor's degree or equivalent in related field
- May require work beyond standard hours to fulfill job duties
- Some travel may be necessary to attend industry meetings and conferences
- Hybrid position based in Lincoln, NE. Requires three days per week onsite and provides a hybrid schedule with two remote workdays
- We are not currently considering applicants in CA, CO, DC, HI, IL, MA, MD, MN, NJ, NY, VT, WA, for this position
Desired Qualifications
- Insurance experience preferred
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