Vice President, Commercial Operations
$200,000–$275,000 year
On-siteReston, Virginia, United States or Manhattan, New York, United States
Job Summary
Own CRM hygiene and governance, commercial incentive compensation operations, and deal desk approvals to ensure scalable commercial processes. Manage Salesforce development cycles, product packaging workflows, and sales enablement tooling while establishing clear approval rules, stage gates, and reporting definitions. Partner with executive leadership, Finance, and Technology to operationalize pricing structures, training programs, and data analytics for accurate forecasting and pipeline management. Maintain an operating calendar for system releases and governance reviews, driving adoption of new processes through stakeholder engagement and change management.
Required Qualifications
- 8–12+ years of progressive experience in Commercial Operations, Revenue Operations, Sales Operations, CRM Administration, Deal Desk, Sales Enablement, Commercial Analytics, or related disciplines
- Hands-on experience with Salesforce governance, administration, development intake, release cycles, reporting, and data hygiene
- Experience managing deal desk, pricing governance, commercial approval processes, sales incentive compensation operations, or sales enablement programs
- Experience partnering with Sales, Finance, Legal, HR, Product, Product Marketing, Technology, BI, and executive leadership
- Experience designing and implementing governance processes, commercial workflows, training materials, dashboards, and change-management routines
- Operational rigor with strong process design, documentation, governance, change management, and execution skills
- Strong understanding of sales workflows, CRM architecture, forecasting, pipeline governance, commercial analytics, deal desk operations, and sales enablement needs
- Ability to translate executive direction into clear operating rules, scalable workflows, practical tools, and user-friendly processes for commercial teams
- Strong cross-functional collaboration skills and ability to manage approval processes without creating unnecessary friction
- Analytical mindset with strong judgment around data definitions, dashboard design, reporting accuracy, prioritization, and operational tradeoffs
- Must pass the E-Verify process after hire
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